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BMC Partner Success Manager Germany, North Rhine-Westphalia, Neuss 462862659
28.03.2024
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Description and Requirements
Responsibilities
- Cultivate and maintain strong relationships with partner delivery teams, ensuring alignment with BMC’s indirect strategy
- Onboard partners into new and existing Customer Success Partner Programs
- Develop Partner Success Plans for partners, executing plans to achieve goals and effectively communicate results to internal and/or external stakeholders
- Review partner implementation opportunities and any gaps in skills
- Track partner active engagements, project timelines, and any associated risks
- Track partner product training, certifications, and other investments BMC is making into partner practice helping to drive business outcomes for our partners
- Understand partner challenges, identify opportunities for improvement, and share lessons learned both internally and externally
- Facilitate and ensure ongoing communication and collaboration between internal and external parties, providing timely communications on significant issues and developments
- Regular partner check-ins, QBR’s, emails, and other communications maintaining accurate and detailed records of partner interactions and activities
- Survey customers and measure partner against KPI’s
- Maintain and map contacts in the partner ecosystem
- Drive simplification and continuous improvement in partner practices and processes
- Identify and share Partner Success Stories
Qualifications
- 5 years in a similar role in Services, Channel or Customer Success Organization
- Able to draw insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- Experience scheduling, leading and following up on regular virtual meetings.
- Experience developing and delivering MS PowerPoint presentations
- Demonstrated ability to work in ambiguous situations and across organizational boundaries with audiences of all levels
- Experience working in a SaaS environment, with Salesforce, and BMC products is a plus
Skills
- Excellent communication and presentation skills
- Expertise in using MS Office products (Excel, PowerPoint, Word)
- Flexibility and the ability to adjust on the fly to new demands & priorities
- Ability to adjust to setbacks or pivots
- Capable of working in fast-paced environment and thrive working independently
- Ability to have influence across organizations including senior stakeholders
- Strong written and verbal communication skills, particularly in the ability to synthesize complex issues/scenarios into easy-to-understand concepts for various stakeholders
- Self-starter with a drive for results and positive attitude
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