JPMorgan Project/Program Management 

India, Maharashtra, Mumbai 

461314460

Technical

• Manages Excellerate campaign setup and configuration
• Tests and troubleshoots campaign features
• Resolve end user issues escalated through JIRA partnering with various internal stakeholders as required
• Identifies process gaps, and effectively communicates recommended solutions utilizing the proper escalation process where warranted
• May be consulted with or asked to help drive resolution to production issue including root cause analysis
• Author and/or review procedure updates and attest to accuracy
• Perform Production Validation testing of the developed solution by following the approves test approaches/methods if needed
• Monitor team’s mailbox and respond to general queries from different functional groups related to the Program.
• Document processes and identify control gaps by networking with Senior Campaign Managers
• Maintain recorded evidence/job logs to address compliance and audit requirements when required

Business

• Monitors and reports on campaign performance
• Always complies with bank policies and applicable laws

Organizational

• Provides regular program and business updates, escalating risks and issues to Senior Program Managers as needed
• Manages assignments with little direction, and independently works with the team to resolve issues and risks that arise
• Interacts with senior managers, peers and other colleagues across various functions to achieve business outcomes

Core Competencies

• Proficient with Microsoft Office applications
• Critical thinking, problem solving, and interpersonal skills.
• Knowledge in executing projects/initiatives
• Must be able to multi-task and be self-directed.
• Excellent verbal and written communication skills
• Understanding of CCB Ops Scorecards & Webstats is preferred
• Ability to manage and prioritize multiple initiatives in a dynamic environment with tight timelines
• Ability to communicate and/or present confidently to various levels of senior management

Qualifications

• Bachelor's degree in an Operations or Financial discipline

Minimum of 2+ years process improvement or strategy experience within a customer centric industry is preferred