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Capital One Manager UX Researcher 
United States, Virginia, Arlington 
461274503

10.07.2024
What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connecting

  • Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences

  • Translate complex ideas into understandable concepts that evolve and enhance the product experience

  • Advocate for the customer through human-centered research methodologies

  • Champion prioritization of design centered product enhancements grounded in research and analysis

  • Actively teach and mentor designers in research methods

  • Work with partners and teams across various geographies

  • Embrace and advocate for an experience mindset - this is as important to the work as the results

  • Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

  • Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization

  • Practice and help evolve the team’s research techniques and toolset to work effectively in cross-team collaboration

  • Participate in end-to-end product design by:

    • Conducting rigorous remote research studies at all stages from discovery to validation, using a variety of methodsto understand customer needs and define opportunities such as in-depth interviewing,usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.

    • Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs

    • Distilling findings into clearly articulated and actionable insights and recommendations to influence product design for stakeholders

    • Facilitating and participating in workshops with internal and external stakeholders to align with business needs

    • Present research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating research insights to a variety of audience types from design experts to non-designers

Basic Qualifications
  • At least 5 years of experience with human subjects research

Preferred Qualifications
  • Masters Degree in a social science (e.g., anthropology, sociology, psychology), human factors, cognitive science, human computer interaction or behavioral economics

  • Advanced degree or certifications in a research or design related field

  • Experience or familiarity with UX research methods

  • Comfortable working with a variety of business partners and delivering outcomes

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.