Capital One Manager UX Researcher 

United States, Virginia, Arlington 

461274503

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connecting

• Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences

• Translate complex ideas into understandable concepts that evolve and enhance the product experience

• Advocate for the customer through human-centered research methodologies

• Champion prioritization of design centered product enhancements grounded in research and analysis

• Actively teach and mentor designers in research methods

• Work with partners and teams across various geographies

• Embrace and advocate for an experience mindset - this is as important to the work as the results

• Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

• Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization

• Practice and help evolve the team’s research techniques and toolset to work effectively in cross-team collaboration

• Participate in end-to-end product design by:

  • Conducting rigorous remote research studies at all stages from discovery to validation, using a variety of methodsto understand customer needs and define opportunities such as in-depth interviewing,usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.

  • Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Distilling findings into clearly articulated and actionable insights and recommendations to influence product design for stakeholders

  • Facilitating and participating in workshops with internal and external stakeholders to align with business needs

  • Present research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating research insights to a variety of audience types from design experts to non-designers

Basic Qualifications

• At least 5 years of experience with human subjects research

Preferred Qualifications

• Masters Degree in a social science (e.g., anthropology, sociology, psychology), human factors, cognitive science, human computer interaction or behavioral economics

• Advanced degree or certifications in a research or design related field

• Experience or familiarity with UX research methods

• Comfortable working with a variety of business partners and delivering outcomes

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.