Truist Branch Channel Experience Program Manager 

United States, Georgia, Atlanta 

461195604

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Leverage program and project management concepts and methodology to effectively execute strategic decisions to improve Truist's network (i.e. developing program schedules, managing critical path activities, drive integration of activities with LOB partners, managing/mitigating risks and issues, etc...)
2. Provide thought leadership across key programs to drive continuous improvements across Truist's network while building repeatable and sustainable processes.
3. Collaborate with business partners, including broader Business Management & Enablement teammates, Corporate Real Estate, Operations, Compliance, Finance, Marketing, Region Leadership, Enterprise Operations, etc..., to achieve program goals
4. Lead and facilitate working meetings that engage cross LOB stakeholders necessary to execute program activities
5. Assess current state of program(s) and develop future state based on Strategic vision; drive execution activities to help fill the gaps between current and future state.
6. Proactively manage program needs by collaborating with members of Branch and ATM Transformation execution and strategy teams
7. Develop and track program level Key Performance Indicators; set process improvements to meet KPIs and SLAs.
8. Maintain (and develop as needed) critical program artifacts, RACI, playbooks, toolkits, deployment/inventory trackers, status reports, templates, etc... to enable successful execution
QUALIFICATIONS
Required Qualifications:
1. Bachelor's degree or equivalent work experience in a relevant field.
2. 5+ years of experience managing programs or projects with cross LOB stakeholders.
3. Ability to operate autonomously and make decisions aligned with strategic direction.
4. Demonstrated ability to resolve conflicts or address risks and issues as they arise.
5. Demonstrated excellence in change management, program or project management, meeting facilitation, and communication.

Preferred Qualifications:
1. Certification in project management or process improvement methodologies (Six Sigma, PMP, CPM, PgMP)
2. Financial Services experience preferred
3. Demonstrated knowledge of Microsoft Suite (PowerPoint, Word, and Visio) with advanced knowledge of Excel and PP