Philips CV Clinical Application Specialist 

Malaysia 

460320879

You are responsible for

Sales support

• Performs, as an experienced specialized worker, Clinical sales support assignments for limited number of modalities
• Supports Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition.
• Acts as an informal resource or (functional) supervisor for less experienced colleagues.
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Develop and execute winning clinical sales strategies to expand market share
• Actively participate with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations
• Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment
• Support new products launches

Customer Training

• Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered
• Conducting presentations of technical information concerning specific application clinical areas.
• (re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
• Set up application training schedules in close cooperation with the customer. Provide required applications report on completion of all application visits
• Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips
• Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy
• Exercises judgment within defined procedures/practices to determine appropriate action.
• Builds productive internal/external working relationships

Customer Satisfaction & Feedback

• Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
• Report to on difficulties in optimal usage of the equipment
• Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office.
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor’s Degree Holder in related disciplines.
• At Least 5 years working experience in clinic and/or nursing informatics field
• In-depth knowledge and experience with Cardiovascular products in the clinical environment
• Excellent organizational and time management skills
• Excellent communication and interpersonal skills
• You enjoy interacting with customers and working closely with the sales function with a customer-first mindset.
• Willingness to travel to client sites as needed.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.