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Apple RCC Vendor Manager United States, Texas, Austin 459498108
Yesterday
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Responsibilities Include: - Act as a liaison between the business and outsource partners - Drive a culture of accountability by ensuring our vendors meet or exceed agreed upon key performance indicators and service levels- Ability to lead across functions and present to levels of leadership
- 5+ years managing strategic initiatives or programs with varying cross functional partners, stitching together teams to implement business strategy, preferably in a contact center or retail environment
- Strong focus on problem solving and has the ability to identify and implement scalable solutions
- Proactive team-player with a sense of ownership and accountability
- Experience working cross-functionally across multiple levels within the organization
- Experience aggregating diverse information sources to diagnosis root causes of issues, delivering clear and compelling presentations to senior leadership
- Demonstrate success in influencing strategy and direction through data driven insights
- Exhibit ability to make the right decisions based on deep analysis, experience, and discernment
- 10 years of experience leading teams in contact center, vendor or procurement
- BS/BA degree or equivalent experience
- COPC certification
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