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Apple RCC Vendor Manager 
United States, Texas, Austin 
459498108

Yesterday
Responsibilities Include: - Act as a liaison between the business and outsource partners - Drive a culture of accountability by ensuring our vendors meet or exceed agreed upon key performance indicators and service levels- Ability to lead across functions and present to levels of leadership
  • 5+ years managing strategic initiatives or programs with varying cross functional partners, stitching together teams to implement business strategy, preferably in a contact center or retail environment
  • Strong focus on problem solving and has the ability to identify and implement scalable solutions
  • Proactive team-player with a sense of ownership and accountability
  • Experience working cross-functionally across multiple levels within the organization
  • Experience aggregating diverse information sources to diagnosis root causes of issues, delivering clear and compelling presentations to senior leadership
  • Demonstrate success in influencing strategy and direction through data driven insights
  • Exhibit ability to make the right decisions based on deep analysis, experience, and discernment
  • 10 years of experience leading teams in contact center, vendor or procurement
  • BS/BA degree or equivalent experience
  • COPC certification