Truist Collections Production Manager 

United States, West Virginia, Charleston 

459466798

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Ensure teammates have followed standardized collection procedures for all assigned accounts and monitor objectives using standard management reporting systems.

3. Review and analyze daily, weekly, and monthly performance reports (teammate and portfolio) for trends and take necessary actions.

4. Serve as primary point of contact in managing the relationship with business partners.

5. Ensure appropriate approval, disposition, and treatment for accounts based on account status and regulatory requirements consistent Default Management policies and established standards for assigned area (eg write down, repossession, non-accrual, charge off, legal/agency placement, etc).

6. Meet established performance objectives for assigned accounts as measured by delinquency, non-performing assets, loan losses, recovery, etc.

7. Provide information and execution plans for continuous improvement in department processes, assisting with department projects.

8. Ensure execution and compliance with all policies and procedures.

10. Perform other duties as directed by Collections Manager.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree, or equivalent education and related training

2. Five years of experience in default or equivalent leadership experience

3. Five years of experience successfully leading a team through adversity and significant change

4. Excellent verbal and written communication skills

5. Excellent decision-making and problem-solving skills in routine and non-routine situations

6. Excellent time management and organizational skills

7. Excellent analytical skills and ability to recommend operational and process improvements

Preferred Qualifications:

1. Bachelor's Degree in a business-related field

2. Previous leadership experience