Boston Scientific Training Coordinator -Customer Care Capital Equipment EMEA 

Netherlands, Limburg 

458521432

Germany-Düsseldorf; United Kingdom-Hemel Hempstead

Your responsibilities will include:

1. Collaboration and Resource Allocation:
   • Is able to work autonomously without continuous supervision to follow the strategy set out by the EMEA CC/CE training and documentation lead.
   • Works closely with the EMEA Customer Care Change Manager and CNL to ensure training requirements are identified and an effective training approach developed.
   • Provide regular updates to relevant stakeholders through reports and meetings.
   • Escalate issues and remove barriers to team progress.
   • Foster collaboration between internal and external resources.
2. Training Coordination:
   • Plan, coordinate and deliver training activities during different phases (super user training, train-the-trainer, end-user training, etc.) in conjunction with EMEA CC/CE training and documentation lead.
   • Define training scope and criteria for conducting and evaluating training.
   • Coordinate translation of training materials as needed.
   • Identify business trainers and manage on-site logistics for instructor-led training.
   • Participate in lesson learned discussions and exit gate reviews.
   • Oversee the functional trainers (trained train the trainers) involved in training, ensuring quality of training delivered and alignment with project timelines.
3. Guidance and Metrics:
   • Monitor and track training progress, reporting issues or risks to project stakeholders. Work with EMEA CC/CE training and documentation lead to define measure.
   • Enhance overall training metrics and develop comprehensive measurement tools (KPIs). Work with EMEA CC/CE training and documentation lead to define measure.

Who are we looking for:

• Minimum of 3 years of experience coordinating training in a complex business environment.
• Strong communication and collaboration skills