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JPMorgan Global Banking- Client Implementation- Vice President 
India, Karnataka, Bengaluru 
458109629

13.08.2024

The Implementations group is seeking a leader who will work closely with the Implementation Consultants / International Onboarding Leads / Clients and be responsible for coordinating all aspects related to product implementation related activities.

Core Responsibilities:

  • 14+ years of People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
  • Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements and cycle time expectations.
  • Strong experience with organizational change and business controls management; proficiency in process improvement and RPA tools and techniques will be an advantage.
  • Excellent listening skills along with simple, clear and customer-centric business writing skills is a must.
  • Proven problem solving skills with strong project management experience, Project Management Professional (PMP)/ PRINCE2® certification will be an advantage.
  • Strong ability to Identifying gaps/exceptions and recommend possible solutions in process & procedures.
  • Exhibit total ownership of stakeholder engagement with strong focus on client satisfaction.
  • Demonstrate creative problem solving and solid judgment/decision making skills.
  • Lead and coordinate strategic business initiatives.

Required Qualifications:

  • Functional experience in end to end banking and financial services industry, should also include experience in managing Client Service, Backoffice or Middle office Operations, Client Onboarding and KYC functions.
  • Exceptional verbal and written communications skills.
  • Strong interpersonal and relationship building skills.
  • Knowledge of Microsoft Suite of products.
  • Demonstrated ability to build, maintain and navigate the organization using formal/informal networking skills.
  • Behavioral skills, Leadership, Problem solving and time management.

Preferred Qualifications:

  • Knowledge of financial services functions, banking treasury products and awareness of regulatory and compliance environments.
  • Knowledge of Tableau, Qliksense dashboards and other reporting tools.
  • Proficiency of leveraging SharePoint for collaboration and workflow purposes.
  • Cash Management and Treasury Services product experience and knowledge would be added advantage.