JPMorgan Global Banking Middle Office- Client Implementation- Analyst 

India, Karnataka, Bengaluru 

412229499

The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup for custom card and cash management services including working with key internal partners to ensure a best in class experience for clients.

Job Summary:

Job Responsibilities:

• Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
• Exhibit ownership of on-boarding experience and client satisfaction
• Ownership of internal communication and status updates
• Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
• Demonstrate creative problem solving and solid judgment/decision making
• Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
• Diligent awareness of risks in our processes in a timely manner
• Ownership, escalation and resolution of risk issues when they occur in a timely manner
• Manage activities with internal clients and business partners
• Recording observations & escalate wherever necessary
• Identifying items which needs Remediation & Amendments.
• Identifying gaps/exceptions and recommending possible solutions.
• Reporting/MIS

Required Qualifications, Skills and Capabilities:

• 3-5 Years of relevant work experience
• Excellent communication skills both written and verbal
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product, or technical knowledge
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations.
• College degree holder, preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries
• Prior experience of client facing roles in institutional banking or dealing with institutional customers is required
• Demonstrated problem solving ability through interaction with internal and business partners
• Excellent logical, analytical skills and attention to detail
• Aptitude to work with numbers and deadlines.
• Proficient skills in Microsoft Suites (Word, Excel, PowerPoint)
• Ability to grasp/learn new products/audits which are currently not in scope..