SAP Technology Services Specialist / OS/Linux Server Management Engineer 

India, Karnataka, Bengaluru 

456499749

THE ROLE:

• You will be part of a small team of highly skilled experts based in the global delivery organization but taking care of the EMEA region
• You will be responsible to continuously help to improve our TechOps delivery in all aspects. Next to Service Request execution this is infrastructure landscape re-architecture, new technology adoption, pilot programs etc. Global thinking and customer focus are essential.
• Your role will be a Server Management expert, driving critical topics related to Escalation Handling, Incident Management, Problem Management, Service Request, Build/Migration, Go-Live support, High Availability, Disaster Recovery, Backup & Restore, Network topics.

EXPECTATIONS AND TASKS:

• Analyzing customer situations, processes, procedures and methodologies to find patterns to create possible improvement solutions
• Continuous implementation of projects to improve our delivery
• Structured work to avoid escalation. Analyze from different angles and develop options to prevent customers from running into a critical situation.
• De-escalating critical customer situations
• Engaging and collaborating with customers, partners and with SAP internal stakeholders

SKILLS AND COMPETENCIES:

• Self-starter, team player and able to work in a fast changing and rapidly growing environment
• Strong experience asOS/Linux Server engineer in Global Operations along with continues improvement experience
• Experience with SAP installations and upgrade, planning, setup, and implementation is a must.
• Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls
• Experience with network services like DNS and LDAP and HTTP proxies
• Exposure to the automation tools /scripting or processes
• Good Knowledge in application security, backup and recovery strategies, performance tuning, system copies, export-import, high availability, and disaster recovery strategy
• Experience with Pacemaker would be considered as a plus
• Strong communication skills and the ability to present complex issues in an easily understandable way are important skills for this role
• Very good English skills is a must

EDUCATION AND QUALIFICATIONS:

• 5+ years of related professional experience
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Professional Certification of OS/Linux Server
• ITIL certification.

EXPECTED TRAVEL:

• Expected travel requirement is 10%