SAP Senior OS/Linux Server Engineer 

Mexico, Nuevo León 

285780616

THE ROLE:

• You will be co-responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential.
• Your role will OS/Linux Server – SME, driving critical topics related to Escalation Handling, Incident Management, Problem Management, Service Request, Build/Migration, Go-Live support, High Availability, Disaster Recovery, Backup & Restore.

EXPECTATIONS AND TASKS:

• Avoid customer going to Red​, Structural work to avoid escalations, using RDH governance dashboard​.
• Drive continuous improvement in the areas of SAP Enterprise Cloud Services (ECS) architecture, ECS delivery and tools enhancement. ​
• De-escalation of already escalated customer. (RED customer & Potential RED customer) ​
• De-escalate the customer by addressing the specific concerns from customer and by creating “RED” to “Green” plan.​
• Regional SWAT team will engage directly with the customer along with CDM, TSM or dCEM to de-escalate a customer situation​.

SKILLS AND COMPETENCIES:

• Strong experience as OS/Linux Server engineer in Global Operations along with continues improvement experience.
• Exposure to the automation tools /scripting or processes
• SAP installations and upgrade, planning, setup, and implementation.
• Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Ready to learn other SAP administrations products like cloud connector, ASE, BTP, etc
• Organized / Structured in day2day documentation.

EDUCATION AND QUALIFICATIONS:

• 10+ years of related professional experience
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Professional Certification of OS/Linux Server
• ITIL certification.

EXPECTED TRAVEL:

• Expected travel requirement is 10%