Craft Methodology and Standards:
Lead best practice behaviors within the US team and be an ambassador for Project Management methodology by contributing to company adoption Program Management standards across the company
E2E program Management
Lead independently End-to-end (E2E) complex programs from initiation to completion.
Program Initiation and Planning:
Drives the program scoping and planning working with different teams and creating associated documentation.
Brings clarity to sponsor, teams and stakeholders by defining and documenting program objectives, requirements and success criteria, KPIs, roadmap/E2E planning, risk and dependencies, cost estimates and in general program deliverables.
Program Implementation and Completion
Drive Program plan execution, ensuring Program objectives are met on agreed timelines. Brings programs to completion ensuring seamless Go-Live and smooth handover to operations
Track and report status and progress of all streams of work, identifying and highlighting where required, risk/issues/dependencies to governance groups or team members/groups. Create plans and actions to mitigate/solve risks, issues and/or dependencies.
Program Governance
Design and implement Portfolio's governance ensuring clarity on accountability, efficient communication and decision making
Design and implement efficient cross-organisational structures and mechanisms to ensure the program reaches its goals and objectives.
Enable teams and leaders to make quality decisions and support in prioritization inside the Program.
Can connect the dots and identify synergies, opportunities and risks/dependencies across projects and able to elevate them at the program level where appropriate
Delivery/Impact
Drive the progress and successful delivery of large business initiatives that bring significant value to the business. They are the driving force that collaborates with multiple teams and departments to ensure that teams deliver significant change to the business covering the full scope, on agreed timelines and budget (where applicable).
Stakeholder Management
Primary point of contact for the program related queries. Maintain high-level of engagement among geographically-diverse stakeholders through social channels, email, facilitation & setup of virtual meetings & classroom settings, as well as individual in-person meetings. Ability to work and productively interact with different stakeholders up to Sr Director Level
Success Metrics
Define and measure the success metrics of the Program(s) in scope.
Facilitator
Lead independently workshops to support the delivery of the Program(s)
Requirements
8+ years complex program or project management experience, preferably in a global organization.
Strong project management skills/experience including experience with a range of different methodologies and techniques.
Ability to solve complex problems independently. Able to break up a complex problem into actionable and easy to understand solutions. They are hands on and drive solutions to problems in partnership with the involved parties, while focusing on the opportunities.
Solid business understanding, independently use quantitative and qualitative data to drive strategic direction & decision making. Ability to create a cohesive business case and tell a clear story with data/insights.
Be able to effectively communicate with people of diverse background, seniority and domains including large audiences. Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.
Strong interpersonal skills focused on collaboration. Building and maintaining lasting relationships and connections with diverse teams, across the organization and outside. Ability to work effectively and influence at Director and Senior Director level
Flexibility and the ability to function well within ambiguity and in a constantly changing environment.
Highly organized and structured and make sure all processes run smoothly and in a reliable manner.
Be able to lead, motivate, and manage stakeholders and project/program teams to achieve organizational goals. They also should be able to influence and steer leadership, senior management and groups. Challenge assumptions and ability to adapt or generate imaginative and innovative ideas
Change Management experience at program level
Program Managers make sure the program's outcomes are in line with customer needs and/or expectations
Past experience working in Tech or a for 2-sided marketplace is a plus
Knowledge of the US online travel industry is a plus
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
