In this role, you will:
- Support the operations of a specific business line
- Administer programs, projects, or processes specific to the business
- Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
- Perform business operations that are administrative in nature
- Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
- Provide subject matter knowledge and interpretation of procedures to key business partners
- Coordinate and monitor implementation and maintenance of processes, procedures, and policies
- Interact with immediate Strategy and Execution colleagues on operational initiatives
- Provide support for a variety of diverse support functions for multiple business groups or a specific line of business
Required Qualifications:
- 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Workforce Management Experience with Alvaria, Aspect, or Verint
- Microsoft Excel Experience
- Knowledge and understanding of call center operations
- Ability to provide guidance through mentoring, training, and development
- Ability to navigate and manage change in a dynamic, global environment
- Strong problem-solving skills with attention to detail
- Strong analytical skills, including data management
- Excellent written and verbal communication skills
- Ability to perform analysis and deliver to management calling out risk or opportunities
- Analyze current business processes and identify opportunities for improvement, optimization, and increased efficiency
- Design and implement process improvements to enhance productivity and streamline operations
- Ability to present complex information in a clear and concise manner to both technical and non-technical audiences
- Ability to work in a fast-paced, changing environment, handling ambiguity and adapting to evolving priorities
- Develop and monitor business support activities, timelines, deliverables, and milestones, ensuring alignment with organizational goals
- Build and maintain strong relationships with internal stakeholders and external partners to ensure successful project execution
- Focused on achieving measurable results, with a proactive approach to solving problems
- Comfortable managing multiple projects or initiatives simultaneously
- Support the implementation of key business projects, initiatives, and strategies.
- Collaborate with stakeholders providing subject matter expertise and support ongoing business support requirements
Job Expectations:
16 Mar 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.