Informatica Lead Software Engineer 

United States, California, Redwood City 

45257599

Your Role Responsibilities? Here's What You'll Do

• Diagnose and resolve increasingly complex technical issues related to the company's software products via telephone and/or email/internet.
• Manage communications with customers, at all levels, to maintain positive relationships.
• Advanced user of information tools and training to provide consistent, high levels of customer satisfaction.
• Participates in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
• Contributes to the online knowledge base of known issues/solutions.
• Acquires specialized knowledge in specific company products.
• Actively participates in technical forums.
• Provides feedback on the area of specialization to R&D.
• Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
• May serve as a team lead and is expected to mentor Associates and Support Engineers.
• Contributes to the team recruitment process by serving on interview panels.
• Works only on specific areas based on the criticality and complexity of the issues.

What We'd Like to See

• Uses developing leadership skills to meet work objectives and to influence and mentor the work of others within the functional area.
• Works on issues requiring analytical, and problem-solving skills, often requiring the application of defined procedures and policies to determine appropriate action.
• Clearly communicates at all levels of the organization, at times with senior executive level interaction.
• Uses business objectives or assignments to guide own work and to direct the work of others.
• Develops subordinate and peer relationships through knowledge transfer and mentoring.
• Well-developed knowledge of relational database management theory and practices.
• Strong analytical and problem-solving ability.
• Highly adept at customer relationship and issue resolution communication skills.

Role Essentials

• BA/BS or equivalent educational background is preferred.
• Minimum 5+ years of relevant professional experience.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit