Amazon Data Center Technician Operations 

Sweden, Västerås 

452457184

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
Some of the key responsibilities the Datacenter Technician will undertake are,Problem SolvingMaintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
Escalation point and technical troubleshooter for all Systems and Network hardware problems
Deep diving into Linux server issues
XEN service virtualization troubleshootingTechnical
Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
Remediation of physical layer outages, both Systems & Network
Remediation or recovery of physical power issues on racks
Participate in Data Center power & cooling eventsOperations
Working Shift rotations to meet 24x7 On-Call requirements.
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Data Center point of contact for all High Severity issues
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Interact with third party vendors & contractors and other Datacenter technician
Contribute ideas to improve operational efficiency
Engage with Remote Hands & Eyes in EU Regional Cloudfront POPsProject Management
Mentoring
Share knowledge and help educate less technical staff on the best practices related to all service owner issues
A day in the life
In this role, you'll be working on our advanced ticketing system, managing a diverse workload and solving complex server hardware issues. You'll be part of a collaborative team that keeps our cloud infrastructure running smoothly, responding to both automated directives and team leadership with exceptional time management and adaptability.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• +1 year of experience with computer hardware components and operating systems + networking knowledge;
• Able to lift/move up to 20kg equipment daily
• Valid EU driving license

• Experience with trouble ticket tracking, prioritization, and escalation procedures.• Networking experience and understanding of data center facilities.