Teva Customer Experience Manager- Medis temporary 

Greece, Peloponnese, Western Greece and the Ionian 

452114063

• Organize, plan, and monitor customer requests and needs to provide optimized services, be the single contact point for the customer on all supply orders and service related issues
• Develop and implement processes in improving customer relationship, engagement, and satisfaction
• Liaise with the different support functions inside the organization to ensure the interaction with customers, delivery of high quality products and services
• Establish communication channels and mediums which customers can readily contact Medis and vice versa
• Proactively inform customers about changes in launches, orders and other supply related issues
• Provide quick responses to client inquiries and questions using tools and platforms for prompt resolution of customer issues
• Organize regular conference calls and Business Review Meetings with customers
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Ensure use of database to capture information for future upload into CRM during the preparation phase while CRM is being developed
• Implement and utilize CRM tools in enhancing customer loyalty and relationship management on work progress, as well as recommendations on steps necessary for improvement
• Analyse customer feedback and develop programs effective for improved customer experience
• Develop expertise on market needs and requirements

• Bachelor’s degree in health sciences/management, or in a related discipline needed. Prior experience in the field of customer management or marketing is an advantage
• Fluency in English language
• Good IT skills. Experience in SAP is an advantage
• Excellent project management skills
• Experience in the pharmaceutical industry is an advantage
• Good interpersonal and communication skills
• Customer centric attitude
• Setting of priorities and ability to work under pressure
• Proactive, independent and a team player
• Ability to manage complex problems/tasks
• Good analytical, planning skills and flexibility to adapt to changes with attention to detail

• Dynamic working environment
• Competitive remuneration package
• Continuous learning & development opportunities

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

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