Akamai Customer Success Manager- 

United States, Oregon 

451107751

You will be responsible for understanding customer requirements. Also onboarding new customers, driving adoption, and ensuring ongoing satisfaction and retention.

In this role you will be:

• Driving customer retention and helping to grow our customers in North America
• Building relationships with our clients to understand their current future needs to ensure their success
• Helping our customers flawlessly operate the Guardicore platform while ensuring maximum value from our solution
• Maintaining operational excellence, Managing to key KPIs including Net and Gross Retention, NPS and Customer Health
• Building cross functional relationships and collaborating closely with leaders and peers in Sales, Pre-Sales, Product Management, R&D and Customer Support
• Working remotely with our customers with the ability to travel on-site when required

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor's degree
• Have proven experience in developing productive relationships with multiple levels in an organization, including CISO, CIO, Security and Network Directors, Analysts and Engineers
• Have hands-on experience in troubleshooting and deploying software for large enterprises on-premises or in the cloud
• Have in-depth knowledge in two of the following: Networking, Virtualization or Cloud Computing
• Demonstrate high communication and presentation skills
• Have experience with project management and ensuring the successful planning, execution and timely delivery of key objectives
• Have a passion and excitement for learning and embracing new technologies
• Have an interest in expanding knowledge in Cybersecurity

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.