Dell Field Staff Support 

United States, Tennessee, Nashville 

450039434

You will:

• Set a compelling vision and strategy that not only inspires the Dell team but also encourages the client to adopt Dell's solutions

• Drive cultural alignment between Dell's team and the client, fostering mutual success and understanding

• Comprehend and align service offerings with the client’s strategic direction and growth objectives

• Ensure that Dell's services are not only supportive but also proactive in addressing future client needs

• Provide detailed reporting on service performance, client feedback, and operational metrics

Essential Requirements

• At least 5 years in customer service or account management, ideally with high-value technology clients

• Demonstrated success in managing complex, large-scale service engagements and Strong grasp of IT service management, including Dell's product and service portfolio

• Proven project management, strategic thinking, and analytical capabilities

• Certifications: Preferred in areas like project management (e.g., PMP), ITIL, or Dell-specific product certifications

• Must possess a valid driver's license and be willing to work in high demand and high pace environment

Desirable Requirements

• Flexibility for non-standard work hours as dictated by client schedules