What You’ll Do
- Drive technology design, optimization / implementation, execution for projects/accounts to accelerate customer outcomes.
- Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Build and deliver customer collateral, documentation, and knowledge transfer.
- Drive customer technology transitions, influencing solution architectures and services.
- Align with and support company policies and processes and use relevant tools to efficiently implement the role and support Professional Services’ strategies and goals.
- Play the role of an individual contributor.
Decision Making / Impact
- Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
- Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities
- Associate with customers along with appropriate internal and external resources' optimization/deployment of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies applied in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
- Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues.
- Demonstrates software skills and tools to configure, deploy Cisco products and solutions.
- Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Who You Are
- Typically requires BE/B.Tech/BSC Computer Science or equivalent 6+ plus years of meaningful work experience.
- Knowledge of at least one Customer Vertical / IT industry
- CCNA is a must, CCNP/CCIE certification would be a plus.
- Network automation skills (Python/ Ansible/ GoLang/ Splunk) preferred
Routing & Switching:
- Should have Knowledge on Routing and switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN
- Experience on emerging technologies like SDA/ SDWAN preferred
Leadership / Autonomy
- Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
- Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.
We connect everything – people, process, data, and things – and we use those connections to change our world for the better.
We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.