Bachelor's degree or equivalent practical experience.
10 years of experience in a sales role in the enterprise software, cloud, or AI space.
Experience identifying CCaaS use cases to solve customer challenges or selling Customer Experience or AI technology to clients.
Experience in or supporting the healthcare life sciences or financial services industry.
Preferred qualifications:
Experience carrying and exceeding strategic business goals in sales roles.
Experience supporting long-term executive relationships, and developing new territories/accounts, while ensuring customer success, adoption, and expansion.
Experience prioritizing, planning, and organizing sales activity within complex sales cycles, including qualifying accounts and leveraging partner ecosystems.
Experience working with internal/external teams to inventory existing software estate, build cases for transformation with implementation plans, and close agreements.
Experience with Contact Center technologies (e.g., Avaya, Genesys, Cisco, Mitel, Twilio) and promoting CCAI and GenAI/AI technology stacks.
Knowledge of market trends, products, and solutions in cloud, AI, and Customer Experience.