Microsoft Senior Dynamics Customer Experience Consultant 

Australia 

44518173

• 12+ years leadership experience in relevant area of business.

• Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).

• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).

Pre-Sales Support

• Collaborate with internal stakeholders to provide technical guidance, shape deals, and influence budget estimates. Engage directly with customers to close deals and ensure technical quality assurance.
• Provide input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers, and Project Managers.

Technical Delivery

• Follow the capacity process outlined by the Resource, Insights, Capacity, and Capability (RICC) team, maintaining tools with up-to-date skills and availability.
• Lead meetings with customers and partners to identify business needs and create a vision, mapping requirements to Microsoft technology solutions.
• Collaborate with subject matter experts in project planning, assessing technical and business risks, and developing mitigations. Manage schedules and communicate with project leads, generating and delivering Work Breakdown Structures (WBS).
• Provide oversight and leadership on work streams or partner teams to implement solutions, ensuring alignment with Industry Solutions processes and customer/partner business goals.
• Manage complex escalations, analyse situations, and coordinate resources to resolve issues, considering cost implications and engaging with internal and external stakeholders as needed.
• Proactively manage executive-level relationships to identify satisfaction drivers, determine root causes of dissatisfaction, and establish recovery actions. Work with the account team to ensure a unified approach and share lessons learned with the workgroup and consultant community.

Intellectual Property Management

• Act as an ambassador for intellectual property (IP) by identifying new IP needs, updating content, and ensuring it is logged for consumption.
  Review IP for harvest and curation, contributing to a consistent approach in using and managing resources.
• Improve the quality of Industry Solutions offerings and collaborate with portfolio and solution teams by providing feedback.

Business Development

• Drive opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies.
• Collaborate with peers and other teams (e.g., Sales, account-aligned team) to scale the business with high-stake or strategic customers by developingvalue propositions for Microsoft products and services.
• Drive innovation and digital transformation, ensuring the use of existing intellectual property (IP).

Readiness

• Learn new technologies or services based on business demands and industry trends, obtaining relevant accreditations and certifications as advised by the domain leadership team.
• Identify certifications and readiness plans in partnership with Worldwide Learning.
• Lead or participate in relevant technical communities and conduct training sessions to evangelise technology and offerings.
• Mentor team members and act as a technical advisor for stakeholders by providing thought leadership, articulating solutions value, and outcomes of business strategies.

Operational Excellence

• Complete operational tasks and ensure timeliness and accuracy.
  Lead by example and guide team members on operational tasks, readiness, and compliance.