Capital One Senior Associate Experience Communications 

United States, Virginia, Arlington 

444485229

Center 1 (19052), United States of America, McLean, Virginia Senior Associate, Associate Experience Communications

To deliver these campaigns, you will partner closely with:

• Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms, including a robust video program

• Our Executive Communicators to uncover and build out business segment stories that can be elevated into U.S. Card-wide news channels

• Numerous U.S. Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them

This role ismeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.are enterprise- wide

are in-person days for associates to spend time together working in our beautifully-designed team areas.

Responsibilities

• Accountable for developing communications campaigns that deliver on US Card’s associate experience strategy for new and/or large-scale associate experience efforts (i.e./ Activate, Elevate, Geo Strategy, etc.) and cyclical campaigns (i.e./ Promotions, Associate Appreciation Week, Admin Day, etc.)

• Owns monthly development of newsletter targeting US Card people leaders, including the intake, drafting, review, approval, and distribution processes.

• Develop end-to-end channel plans, audience segmentation, messaging, production & measurement, including post-campaign data visualization of performance data, metrics and insights

• Develop EC level executive messaging in support of Associate Experience initiatives and campaigns

• Identify and elevate stories through deep partnerships with Associate Experience and Executive Communications

• Partner with Creative team to initiate creative requests, managing socialization and reviews, ensuring assets are executed on time

• Proactively coordinate US Card’s editorial calendar with Associate Experience content, campaign planning and execution timelines

• Plan and lead the post-campaign retro conversations

Requirements

• Outstanding communication and presentation skills, both written and verbal

• Experience with project and/or process management

• Strong writing and story-telling skills with sound editorial judgment

• The ability to distill complex content into clear, concise and engaging communications

• Proficient at creating communication cascades within matrixed organizations

• Excellent influencing and negotiation skills

• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget

• A track record of consistently acting with urgency as needed

• Strong customer-orientation and proven track record of collaborative work relationships

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience as a communications specialist

• At least 2 years of process or project management experience

Preferred Qualifications

• Bachelor’s degree or military experience

• BA in communications, marketing, English or journalism

• At least 3 years of experience as a communications specialist

• At least 1 year of experience in a customer-facing experience role or financial services

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.