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Gong Vice President Enterprise Customer Success Panama, Veraguas 444243002
25.02.2025
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RESPONSIBILITIES
- Lead the Enterprise Customer Success organizations – accountable for the success of Gong’s Enterprise accounts, including GDR targets and in partnership is sales Upsell targets as part of variable compensation.
- Enhance Gong’s Enterprise Customer Success strategy and methodology; Improve on our prescriptive, scalable customer success motion to best support our largest and most strategic customers.
- Partner cross functionally to develop the optimal customer journey, drive deep customer value, create multi-year plans, and increase efficiency.
- Establish clarity and accountability around a set of key leading and lagging indicators for customer outcomes.
- Provide exceptional strategic support in driving success to our customers, especially in executive-level customer interactions; Track record of customer-centric decision-making.
- Recruit, develop and inspire exceptional talent; Leading with compassion and authenticity, connected to the team and deeply invested in people; a leader who loves to serve and embodies the Gong leadership principles.
- 5+ years of success in a VP CS role or equivalent title.
- 10+ years of experience leading Enterprise or Strategic accounts in fast growing B2B SaaS organizations.
- Led large CS organizations managing millions in revenue.
- Expertise in driving strategic value to customers, ideally with transformational products, requiring a consultative approach.
- Driving revenue growth in partnership with the Sales organization through up-sell and cross-sell.
- Work in close collaboration with cross functional partners (Services, Sales, Support, Education, Product, Operations, etc.) to define the ideal customer journey, value delivery methodology, metrics, and operational models.
- Exceptional communication and interpersonal skills with the ability to build effective relationships and influence stakeholders at all levels.
- Fluent with data and confident in making data-driven decisions.
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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