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Apple Quality Operations Manager United States, California, Elk Grove 442993208
10.08.2024
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Minimum Qualifications
- Minimum 6 years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management
- Proven experience with US domestic, offshore and work from home contact center operations; experience working with suppliers preferred
- Minimum of 3 years direct people-management experience
- Fundamental understanding of a quality organization, team dynamics, and conflict management
- Ability to motivate a team to apply functional expertise and creativity to improve customer and Advisor experiences.
- Strong, clear communication
- BA/BS or MBA in business management, communications, or related field, or equivalent experience
- Ability to travel up to 25%
Preferred Qualifications
- Experience managing managers strongly preferred
- Lean Six Sigma or COPC Certification
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $114,800 and $191,300, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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