3M Sr Analyst - Customer Service Channel Retail Business 

India 

442737118

Job Summary:

Owns relationships with Channel Partners by understanding, anticipating,

Roles and Responsibilities

management, etc. Works independently and output is reviewed on a regular basis. The supervisor is consulted for assistance in problem areas.

1.Customer Relationship Management: Establishes and owns the relationships with the

Channel partners/ Customers to understand / anticipate their product and service requirements and improve customer satisfaction by delivering & exceeding on them. Develops regular reports on performance and regularly presents summary data to Supervisor

2.Order Fulfillment & Delivery Performance: Drives Customer Order fulfillment and invoicing process

OTIF and Right-first-time stock delivery through regular monitoring and removing of hurdles, if any.

Coordinates with other stakeholders / functions (viz.OM, Planning, Warehousing & Distribution, Sales,

and Finance) as appropriate. Ensures complete Ownership of Order entry, both on timeliness and accuracy. Comply with Order entry SOP and ensure any deviations are approved basis the Deviation approval process

satisfactorily in prescribed time. Exercises discretion and independent judgment in determining and

interact with other functions for timely issue resolutions

6.Continuous Improvement: Identifies patterns of problems to improve customer service and

root cause analysis, DMAIC etc.) to solve complex problems

7.Strategic initiatives & Inputs: Participates in the development of functional strategies, as needed/guided by Supervisor. Will drive/support strategic initiatives viz. Productivity improvement,

9.Compliance & Audits: Actively participates in relevant corporateprograms/initiatives,complies with

professional and quality standards, complies with corporate policies, procedures & SOPs, and acts in

support the same, as guided by Supervisor

Internal and External Contacts

: Interactions with Channel Partners in establishing rapport. Additionally, he/she will interact with Transporters, logistics service providers on need basis.

Complexities of Duties

Structure/Variation of Work:This job involves operations that are not always combined in the same order and requires judgment to deal with several variations in conditions or operations.

Problem Solving/Analysis:The job encounters varied problems. Solving them requires assembling and

examining facts, identifying a number of solutions and basing the choice of solutions on reviewing prior practices and/or experiences in similar situations.

Innovation and Creativity:The job primarily requires the application of individual reasoning to the solution of problems in deviating from standard techniques and practices. Employees are expected to offer suggestions for improvements to methods or processes.

strategic and tactical objectives in the short term and would cause customer dissatisfaction or give an advantage to a competitor.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.