Teva Associate Director Business Application 

India, Karnataka, Bengaluru 

442667909

• Responsible for overseeing SAP operations encompassing Commercial (SD and GTS), Logistics (WM), and integration with satellite systems.
• Oversee minor/major enhancements under the ERP unit, making sure standards, governance, on-time delivery, and quality requirements are met.
• Multiple team members would report into this position.

1. SAP Operations Management:

• Ensure SAP services adhere to SLAs and regulatory requirements.
• Collaborate with IT stakeholders and business units for effective SAP utilization.

2. Project Management and Enhancements Oversight:

• Together with release/project managers, manage minor/major enhancements in ERP unit, ensuring alignment with scope, budget, and quality standards.
• Establish governance methods for project implementations and budgetary decisions.
• Work together with stakeholders to prioritize and manage the influx of change demands.

3. Team Leadership:

• Lead and manage a globally dispersed SAP application support team. Provide functional guidance and leadership.
• Lead and manage release/project managers to implement minor/major enhancements in ERP unit.
• Formulate policies within the scope of responsibility and adapt to departmental goals.

4. Documentation and Compliance:

• Create documentation for system modifications in compliance with change control guidelines.
• Oversee production operation tasks such as upgrades, patches, and release management.

5. Process Improvement:

• Identify areas for automation and process enhancements to increase productivity.
• Support month-end, quarter-end, and year-end activities with elevated support.

6. Incident Management:

• Investigate and resolve complex, high-impact issues and incidents.
• Collaborate with IT suppliers and other support teams as needed.

7. Integration and Interdependencies:

• Ensure integration of interdependent projects and global support tracks.
• Manage internal and external resources to optimize team performance.

8. Team Management:

• Manage team members' hiring, development, performance planning, and terminations.
• Encourage change procedures and information sharing to enhance business assistance.

9. Effectively handle escalated situations

10. A member of the ERP Application Support Unit leadership group.

• Requires a bachelor's degree in engineering, business, computer information systems, or related field.
• Over 12 years of global application support management experience, with expertise in SAP Commercial (SD and GTS) and Logistics (WM) modules, project management, and business application design.
• Proficient in project management methodologies, handling multiple enhancement requests concurrently, and understanding ITIL standards for incident, problem, and change management.
• Demonstrated success managing a team of more than 15 people.
• Industry certifications such as PMP, ITIL, or SAP is advantageous.
• Experience collaborating with multinational business and IT groups, understanding satellite systems, and SAP module interactions.
• Excellent written and verbal communication skills, demonstrated team management experience.
• Proficient in application system design, development, and implementation, with knowledge of project lifecycle phases, data management, and corporate reporting requirements.
• Strong commitment to process improvement, adept at time management and prioritization.
• Skilled in analytical problem-solving, networking, and effective collaboration with internal and external teams.
• Capable of functioning well in team settings and under pressure situations.

Senior Director IT Operations II

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