EY ServiceNow Lead Application Engineer - Associate Director 

India, Kerala, Kochi 

706221186

ServiceNow Lead Application Engineer

EY Technology is expanding the team which manages and maintains our growing internal ServiceNow platforms. This is an opportunity in a fast-paced environment working and consulting on technical projects, architecture and best practices with our world class developers, support and platform engineering staff. As a ServiceNow lead application engineer you will become one of the go-to staff who provide strategic direction, ensures project implementation and leverages a deep understanding of the platform to ensure critical business needs are met. The goals of the ServiceNow lead application engineer are to evaluate and manage migration of new products, Support all new demands in ServiceNow across instances, Align right product in the right instance, adoption of new features including upgrades and patches. Also, answers to technical queries, provide technical guidance and act as a central resource for all things ServiceNow. This position requires you to challenge yourself to create and innovate while ensuring current and future continuity and extensibility of the platform.

Your key responsibilities

In this key role you will be responsible for working with multiple teams and internal clients to assist with the following duties:

• Acting as a technical Point of Contact for all areas of the platform
• Evaluate and manage migration of new products to ServiceNow
• Supports all new demand onboarding across products
• Instance alignment
• Adoption of new features from ServiceNow
• Upgrades and security patches
• Providing Guidance on best practices
• Consulting/Advising on Solutions and providing strategic solutions
• Attempting to minimize customization
• Advising where a requirement is not feasible or advisable and highlighting risks.
• Assisting with road map development and prototyping
• Assisting with Incident resolution when needed
• Mentoring of other team members
• Ability to see (big picture) impacts of configurations or customizations beyond the current scope of work
• Ability to learn emerging or currently not in use features the tool very quickly

To qualify for the role you must have

• At least 6 years of design, development & administration experience of the ServiceNow platform
• Extensive experience with SOAP and REST integrations and associated security protocols
• Experience configuring, deploying and supporting HRSD, ITBM, ITOM and ITSM applications
• Experience configuring, deploying and supporting custom applications
• Experience configuring, deploying and supporting Discovery and Service Mapping
• Substantial Service Portal Experience
• Understand Infrastructure (equipment, OIDs, PowerShell, SSH Commands)
• Proven track record of technical leadership roles delivering complex requirements using creative and innovative methods
• Proven track record of building relationships with multiple diverse stakeholder groups to complete complex initiatives
• ServiceNow Certified Application Developer
• ServiceNow Certified System Administrator
• Exceptional communication skills which allow effective communication with all ranks of stakeholders who may be technical or non-technical stakeholders
• Ability to drive initiatives with minimal supervision

Ideally, you’ll also have

• ITIL v3 or v4 Foundations Certification
• Experience with Agile Development Methodology
• Orchestration experience
• Schedule Flexibility (we have global stakeholders)

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.