Elastic Senior Regional Services Partner 

Australia, New South Wales, Sydney 

442465637

• Account Team Collaboration & Services Proposal Development – drive the discovery, ideation, delivery and next steps with the account team and the customer.
• Develop and deliver Statements of Work aligned to and ensuring customer value is achieved, based on key agreed-upon outcomes. The RSP is responsible for owning the Services bid & negotiation process, working closely with our Account Executives.
• Building & Fostering Strong Relationships – Develop deep relationships with customers by tailoring the appropriate services strategy aligned to our customers’ objectives which will increase adoption and long-term success with Elastic Solutions.
• Becoming a Strategic Advisor & Driving Customer Advocacy – Establish a trusted advisor relationship with each assigned customer and create "Elastic Advocates” while transferring knowledge from Services engagements to the broader sales organisation.
• Pursue Customer Operational Excellence - Working with the “Elastic Advocates” and our Services delivery teams drive to continuously position the right Services which amplify the value of Elastic products while enhancing customer capabilities on our products.
• Provide leadership and effective governance over a portfolio of the engagements within the region; assuring the team have the direction, support and guidance as needed.
• Mastery of your Profession - Our Services drive customer health and our customers should be extremely satisfied with their investment in Elastic Services. Support success plans with a Services PoV (Point of View) for a portfolio of accounts and proactively work with customers to establish and achieve critical goals.
• Demonstrating Elastic Proficiency – Remain up-to-date on Elastic solutions and products and maintain familiarity to all Company methods and procedures.

• Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
• Minimum of 8-12 years experience in relevant professional services or pre-sales functions
• The ability to excel at working directly with customers to gather, prioritise, plan and execute solutions to customer business requirements as it relates to technology
• Proficiency in the value and delivery aspects of the technology domain of search, analytics, or related technologies
• Demonstrable experience of owning complex negotiations across terms, contract structure and associated deliverables
• Strong commercial and delivery governance acumen
• A track record of contributing to the growth of a services business through actions such as developing best practices, improving sizing, advancing offerings, etc.
• The ability to utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes.
• The ability to engage customers, especially C-Level to C-level -2, using a consultative selling approach that positions Elastic and yourself as a long-term trusted advisor relationship.
• The ability to create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Elastic Platform.
• The ability to manage, create and negotiate services bid focused on outcomes aligned to milestones tied to the overall vision of the customers’ project.
• The ability to develop and manage a Services territory plan and a personalised strategy for each customer, which aligns with their business goals.
• The ability to forecast Services accurately and in a timely manner.
• The ability to form a strong relationship with the License Sales organisation and regional Alliances/Partner organisations that are instrumental to success and N&E growth
• The ability to establish and maintain a governance structure and operating model rhythm to monitor a portfolio of in-flight engagements

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic