PayPal Customer Solutions Teammate Pooling UK Consumer 

Philippines, Muntinlupa 

442159460

Job Description Summary

Job Description:

As a Payments & Disputes Specialist - you will be responsible for providing an effortless experience for our customers by providing helpful solutions to complex issues. The role of Payments & Disputes supports customers with filing claims on items not received or not as described. As well as transaction and payment issues. Using your natural curiosity and investigation skills you will be equipped with the latest technology and empowered with the tools and training to uncover roadblocks and deliver practical solutions while deepening customer relationships through every interaction

Capabilities and Skills:

• Empathy and Customer focus
  • Communicate with clarity
  • Genuinely care about helping customers to resolve their cases
  • Actively listen and ask questions in a positive and professional manner to find the quickest resolution
  • Work independently while making sound business decisions for customers
  • Proactively recommend and educate the customer about features and benefits of PayPal products to improve their satisfaction and deepen their relationship with PayPal
• Adaptability
  • Comfortable working with tools and technology such as Microsoft Office, Google Chrome, etc
  • Ability to multi-tasking – multiple systems, screens, active listening
• Ethics, Values, and Integrity
  • Lead with respect, honesty, and accountability
  • Adhere to internal processes to maintain confidentiality and security on accounts and work within Internal Guidelines
  • Staying compliant with systems and processes along with maintaining data integrity
• Time Management
  • Adhere to schedule and metrics, such as average handle time
  • Using the right tool to complete tasks
  • Follow through from start to end when helping a customer in the most efficient way possible
• Team Player
  • Actively contributes to the team to ensure success
  • Share knowledge with team on best practices
  • Show respect to each other and customers
• Dependability and Reliability
  • Follow through on commitments and consistently meet deadlines
  • Always follow up with a sense of urgency and drive results

Experience:

• 12+ months of customer service experience required
• Excellent verbal and written communication skills
• Good problem solving and analytical skills
• Comfortable working in a high pressure, fast paced environment with competing priorities – able to shift focus based on organisational needs
• A technical mindset
• Ability to work to a clear set of targets and KPI’s

Education:

• High School Diploma or equivalent required

In order to work from home successfully, we are looking for you to accommodate the following:

• Must have a high-speed internet connection with a minimum of 100 Mbps download and 50 Mbps upload, for a single user, from a reliable internet provider.
• Equipment should be directly connected to a router/modem for best quality versus a wireless connection.
• All PayPal hardware you receive needs to be connected to a surge protector.
• Must have dedicated working space free of distraction and background noise.

This position requires sitting, typing and repetitive motions

Our Benefits:

Any general requests for consideration of your skills, please