JPMorgan Payment Lifecycle Manager II 

India, Maharashtra, Mumbai 

439942582

Job Summary:

Job Responsibilities:

• Meet client deliverables with a high level of timeliness and accuracy.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Review processes and performance constantly and regularly, focusing on improving departmental competency/performance rating.
• Review procedures regularly, assuring new processes are documented.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Monitor all relevant Management Information System data, ensuring all issues have been resolved expediently.
• Review all key aspects constantly and regularly with the direct reports. Set expectations with direct reports regarding positive motivation and serving as a role model through accountability.
• Develop and foster a team that is responsive to dynamic organizational and operational changes.
• Manage overall Performance Management and Talent Review process.

Required Qualifications, Skills and Capabilities:

• Master’s degree (e.g. CA, ICWA, and MBA) with 5 years of post qualification experience or Graduate with Minimum 7 years of work experience in a financial institution. Should have the experience of managing a team of minimum 20 employees
• Working knowledge of various aspects of International Payment Processing &/or Investigations Operations.
• Working Knowledge of SWIFTS & international payment conventions & practices is a must.
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Good leadership and people management skills.
• Good ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• Good personal computer, and analytical skills.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

Preferred Qualifications, Skills and Capabilities:

• Prior Experience in Client and Third-party banks investigations for Multicurrency payments will be an added advantage
• Project Management/ Implementation experience would be a plus.