Amazon Support Engineer V AWS Managed Operations MO AWSOM Team 

United States, Virginia 

439003945

Key job responsibilities
Embark on a dynamic day as an experienced technical professional, leveraging your expertise to address and resolve intricate system issues within the sphere of your team's responsibilities. As a nimble problem-solver, you play a pivotal role in swiftly extending assistance, contributing to the professional development of junior engineers through active mentoring and knowledge-sharing.Your impact goes beyond mere trouble-shooting; you meticulously refine documentation, processes, and tools, elevating operational efficiency and setting new benchmarks for excellence. This commitment to continuous improvement is emblematic of your dedication to fostering a culture of excellence within the technological landscape.A day in the life
Why AWSUtility Computing (UC)Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- 4+ years of technical support, or 3+ years of software development experience
- 2+ years of technical support experience
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- 1+ years experience with a scripting language: Perl, Python, Ruby, PowerShell or similar languages

- Bachelor's Degree in Computer Information Systems, Computer Engineering or a related discipline
- 6+ years experience with cloud computing technologies
- 3+ years of networking experience
- 2+ years of experience with support procedures and methodologies for production computing environments.
- Development of systems automation in a scripting language: Perl, Python, Ruby or similar languages