Amazon 3P Quality Manager EU 

Luxembourg, Luxembourg 

438543960

As 3P Quality Manager, you will be responsible for managing significant operational processes across our European 3P operations. You will be implementing standardized process and quality improvement across our 3P carriers. To be successful in this position, you need to be comfortable driving operational projects in a high pressure and often ambiguous work environment and interfacing with various functional teams and individuals at all levels of the organization. This role will include a mix of operational projects and short term tactical tasks. The ideal candidate has a broad skill set including excellent business judgment, deep curiosity about how things work, strong written and oral communication skills and a passion for creating effective processes and mechanisms that scale.Key job responsibilities
Key responsibilities include:
- Deliver a comprehensive analytics capability to forensically investigate our processes, operations and technical systems, providing detailed, data-driven insight to shape our program and operational decisions
- Develop regular program communication, including timelines, status updates, and performance reviews

- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules