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Nova Field Service Engineer 
China, Guangdong Province, Shenzhen 
438325535

13.08.2024
Role Description

· We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

You’ll be joining theteam:


Responsibilities
  • Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
  • Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
  • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
  • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
  • Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
  • Assist in new equipment integration, “add-ons,” and upgrades.
  • Provide feedback to the headquarters based on experience gained with customers.

You will acquire metrology knowledge, professional skills. You could get experience in leading role while managing customer site.

Requirements
  • Bachelor or master degree in mechanical engineering or relative course.
  • Knowledge and experience in the Semiconductor domain - a plus.
  • Good communication skills, team player, service orientate.
  • Ability to work shift and oversea support if need.
  • Proficient in English.
  • Completed training or studies in the field of chemistry or natural sciences.
  • Profound PC knowledge / IT affinity.
  • Understanding of electrical engineering.
  • Professional and clean room experience, ideally as a service technician (m/f/d) in field service.
  • Business fluent knowledge of English.
  • Pleasure in working with demanding customers on site.
  • Ability to work independently and strong service mentality.
  • Willingness to learn highly complex technology.
  • Flexibility and high willingness to travel internationally (70-80%).

The extra spice

  • Enthusiasm and energetic.
  • Good at thinking and open minded.