Citi Group Director Citi Pay Commercialization 

United States, District of Columbia, Washington 

438258784

Citi Retail Services (CRS) is a leading provider point-of-sale lending products including consumer and commercial private label, consumer co-branded as well as consumer digital lines of credit and installment loan products

The Director of Citi Pay Commercialization will play a critical role in unlocking our ability to achieve the scale required for the Connected Commerce platform. The role will report to, and directly support the Director of Connected Commerce Commercialization. The role is responsible for defining the Citi Pay growth agenda including but not limited to ensuring the distribution of the Citi Pay products and platform across Citi internal businesses and channels to achieve and maximize scale.

This individual will work across Citi to articulate a strong value proposition and overall branding strategy and be the voice of the merchant partner to influence the strategic product and program roadmaps. This individual will lead the creation and ongoing management of a team to support these strategic responsibilities and imperatives.

This individual will partner with the CRS senior leadership in multiple forums across USPB to ensure the Citi Pay growth strategy is aligned with and supports both current and future merchant partner objectives, enables broader distribution opportunities, drives product and vertical expansion while delivering the right outcomes for CRS, Citi and our merchant partners resulting in market growth and revenue contribution.

This role will require an individual with business knowledge, exceptional relationship management, communication and influencing skills at all levels, a strong focus on strategic execution with a background in commercialization, business development, and sales leadership. Excellent collaboration, communication and negotiation skills are required, often at a senior level. Necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Lead the development and execution of comprehensive commercialization strategies, including market assessment, pricing strategies, product positioning and go-to-market plans, to drive successful adoption of Citi Pay products, ensure market penetration and be held accountable for delivering GMV targets.
• Define, align, and execute a cohesive strategy for Citi Pay across multiple business divisions within Citi including CRS, USPB, Services (TTS), Commercial Bank (CCB), and Investment Bank (BCMA) ensuring synergy, consistency, and optimal utilization of resources to achieve overarching organizational goals focused on the implementation and adoption of the Citi Pay strategy with existing bank clients.
• Operate at the leading edge of point-of-sale lending and payments – defining optimal go-to-market strategies, identifying potential disruptors within the industry, and developing proactive strategies to ensure products remain competitive, innovative, and aligned with evolving market dynamics.
• Ensure strategic alignment of investments with high-priority growth objectives, conducting thorough analysis and evaluation to optimize resource allocation and maximize return on investment.
• Foster and cultivate strong cross-functional relationships with leaders throughout the organization, collaborating effectively to drive alignment, facilitate communication, and achieve common goals to deliver Citi Pay objectives and priorities.
• Utilize a deep understanding of both the internal organization and external market dynamics to deliver concise, impactful executive-level responses and presentations, effectively articulating strategic insights and recommendations.
• Identify and grasp key organizational priorities and navigate complex issues, developing clear and actionable plans to address challenges and drive progress across the broader organization.
• Lead and inspire high-performance outcomes in business development and relationship-based selling to drive exceptional results through strategic planning, relationship management and effective execution.
• Consult and align leaders, peers, and partners to ensure that business objectives are focused on the development of sustainable and systemically responsible solutions.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Citi policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 10+ years’ experience in Financial Services with a specific focus on POS lending, Payments and Fintech. The individual must understand both consumer and merchant flows and have a demonstrated track record scaling point-of-sale lending solutions via merchant partnerships.
• Experience negotiating multi-year strategic merchant relationships and an ability to demonstrate the organizational value (e.g., revenue and returns) associated with the relationships
• Ability to operate and influence across various c-levels internally and externally to deliver the stated outcomes.
• Stated and demonstrable experience having delivered multi-billion dollars in GMV in the payments space
• Proven record in successfully commercializing products or services, with a demonstrated ability to navigate market complexities, drive innovation, and deliver tangible business results.
• Understands consumer financial services businesses, POS financing and operating model.
• Strategic mindset coupled with analytic and financial acumen.
• Demonstrated ability to synthesize information, prioritize objectives and drive results with a high sense of urgency.
• Ability to translate data and metrics from across different constituencies to create clear and concise executive presentation materials.
• Highly organized and meticulous.
• Able to create support across a wide range of stakeholders through well-developed interpersonal and influencing capabilities.
• Possesses excellent written and verbal communications skills.
• Able to work through a large, complex matrix organization; demonstrates a flexible approach and resilience to setbacks.
• Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down business and/or functional silos to optimize results.
• Franchise player; broad, critical thinker, initiative-taking; comfortable working with ambiguity.
• Organizationally savvy; understands systems, management processes, knows where to go for information and how to interpret.
• Pragmatic problem solver, forward thinker with independence of thought.

• Bachelor’s/Universitydegree or equivalent experience, master’s degree preferred.

Anticipated Posting Close Date:

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