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Your way to impact
This role is a good fit if you love using words to tell stories, to solve problems, and to make the world a better place.
You’re just as happy brainstorming big-picture strategy as you are crafting compelling headlines and helpful error messages.
You’re naturally curious and have a deep need not only to understand products inside-out, but to challenge and question existing experiences to raise the bar.
You're driven to define and solve problems, putting customer needs first.
You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.
Your day-to-day
Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and user interface copy, emails, in-app notifications, chatbots, and help).
Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems.
Present your work and articulate your approach to teammates, product owners, and other stakeholders.
Collaborate with Design on page layout, interactions, and visual tone.
Coordinate content with Brand, Marketing, and Operations teams to ensure we create a consistent end-to-end experience.
Use data and research to evaluate your content’s impact, and push for continuous improvement that shows measurable results.
Maintain and evolve content standards, including voice and tone.
What do you need to bring
3+ years professional writing experience for web or mobile product content.
Excellent writing and critical-thinking skills.
Experience working with content standards, such as style and voice and tone guidelines.
At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams.
Experience in financial services, payments, B2B or B2C e-commerce is preferred.
Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.
**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Our Benefits:
Any general requests for consideration of your skills, please
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