PayPal Content Designer 

United Kingdom, England, City of London 

437507657

Your way to impact

• This role is a good fit if you love using words to tell stories, to solve problems, and to make the world a better place.

• You’re just as happy brainstorming big-picture strategy as you are crafting compelling headlines and helpful error messages.

• You’re naturally curious and have a deep need not only to understand products inside-out, but to challenge and question existing experiences to raise the bar.

• You're driven to define and solve problems, putting customer needs first.

• You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.

Your day-to-day

• Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and user interface copy, emails, in-app notifications, chatbots, and help).

• Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems.

• Present your work and articulate your approach to teammates, product owners, and other stakeholders.

• Collaborate with Design on page layout, interactions, and visual tone.

• Coordinate content with Brand, Marketing, and Operations teams to ensure we create a consistent end-to-end experience.

• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows measurable results.

• Maintain and evolve content standards, including voice and tone.

What do you need to bring

• 3+ years professional writing experience for web or mobile product content.

• Excellent writing and critical-thinking skills.

• Experience working with content standards, such as style and voice and tone guidelines.

• At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams.

• Experience in financial services, payments, B2B or B2C e-commerce is preferred.

• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Our Benefits:

Any general requests for consideration of your skills, please