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PayPal Content Designer 
United Kingdom, England, City of London 
437507657

18.08.2024

Your way to impact

  • This role is a good fit if you love using words to tell stories, to solve problems, and to make the world a better place.

  • You’re just as happy brainstorming big-picture strategy as you are crafting compelling headlines and helpful error messages.

  • You’re naturally curious and have a deep need not only to understand products inside-out, but to challenge and question existing experiences to raise the bar.

  • You're driven to define and solve problems, putting customer needs first.

  • You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.

Your day-to-day

  • Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and user interface copy, emails, in-app notifications, chatbots, and help).

  • Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems.

  • Present your work and articulate your approach to teammates, product owners, and other stakeholders.

  • Collaborate with Design on page layout, interactions, and visual tone.

  • Coordinate content with Brand, Marketing, and Operations teams to ensure we create a consistent end-to-end experience.

  • Use data and research to evaluate your content’s impact, and push for continuous improvement that shows measurable results.

  • Maintain and evolve content standards, including voice and tone.

What do you need to bring

  • 3+ years professional writing experience for web or mobile product content.

  • Excellent writing and critical-thinking skills.

  • Experience working with content standards, such as style and voice and tone guidelines.

  • At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams.

  • Experience in financial services, payments, B2B or B2C e-commerce is preferred.

  • Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Our Benefits:

Any general requests for consideration of your skills, please