Wells Fargo Analytics Consultant 

Philippines, Caloocan 

4365024

• Consult with business line and enterprise functions on less complex research
• Use functional knowledge to assist in non-model quantitative tools that support strategic decision making
• Perform analysis of findings and trends using statistical analysis and document process
• Present recommendations to increase revenue, reduce expense, maximize operational efficiency, quality, and compliance
• Identify and define business requirements and translate data and business needs into research and recommendations to improve efficiency
• Participate in all group technology efforts including design and implementation of database structures, analytics software, storage, and processing
• Develop customized reports and ad hoc analyses to make recommendations and provide guidance to less experienced staff
• Understand compliance and risk management requirements for supported area
• Ensure adherence to data management or data governance regulations and policies
• Participate in company initiatives or processes to assist in meeting risk and capital objectives and other strategic goals
• Collaborate and consult with more experienced consultants and with partners in technology and other business groups
• Experience in Analytics, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience working with workforce management software/tools- eWFM or Verint preferred. Especially for updating and refining forecasting inputs on an ongoing basis.
• Experience working with Erlang based statistical models and regression-based models

This role is a key part of us meeting daily SLAs and requires an immense amount of regular and ongoing communication, including the ability to speak up and raise their hand in weekly meetings with ICC executive and business leaders.

The Analytic Consultant in this role owns the following responsibilities:

• Creates volume and capacity plans within sophisticated excel models
• Facilitate constant coordination and communication between internal recruiting, recruiting Agencies, leadership, L&D and business initiatives team
• Lead Monthly Performance Planning Meetings (MPP), all updates and follow-ups, including updates to Contact Center Executive and his directs
• Collaborate with Finance as an input to our staffing cost and yearly budget
• Lead the business impact analysis in support of the Target Operating Models and changes
• Lead the data analysis on metrics to reduce process variation; modeling for ongoing business initiatives, mailings and letters to ensure accurate and timely on phone staff to ensure optimal client wait times.
• Own business improvement analysis and modeling e.g. Client Affluent modeling; Mailing impacts, account growth impacts, BVA model expansion, hours of operation change etc.

Must be amenable to a night shift schedule and an onsite work arrangement (Five NEO, Taguig)

22 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.