Applied Materials Director Service Management Architect 

United States, California 

436415528

$189,000.00 - $260,000.00Santa Clara,CA

Key responsibilities:

• Define and execute the IT programs for Service execution aligned with business growth and digital transformation goals.
• Lead cross-functional teams across IT, product, UX, and business operations to deliver key capabilities across phases of the equipment lifecycle.
• Drive platform modernization and integration with ERP (e.g., SAP S/4HANA), CRM and billing systems.
• Collaborate with strategic vendor partners, to identify, evaluate and recommend new business process and business application solutions to address emerging business needs, and develop product and project road maps.
• Serves as subject matter expert and managespersonnel performing
• Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices.
• Plans and manages personnel to deliver project and support service in area of responsibility within allocated budget.

Experience

• 10-15 years of experience in IT roles, with 10+ years in Service Management for Service/Maintenance and Parts/Products , Resource scheduling and dispatching on digital platforms.
• Working experience & knowledge in the after market Sales & Service activities of discrete product manufacturing global companies such as Service Case execution, resource scheduling, resource assignment and dispatching, Labor confirmation , Pass down reporting , Part ordering , Sales orders , Part Confirmation , Part return processes
• Implementation experience for service management process using SAP S/4HANA, SAP ERP , SAP Field Service Management FSM , SAP CRM , SAP Service and Asset Manager SSAM , SAP Sales/Service Cloud V2 is desired.

Interpersonal Skills:

• Excellent communication, leadership and solution architect skills.
• Acts as a trusted partner who understands the customer's business objectives.
• Strong stakeholder engagement skills.
• Ability to work effectively in a fast-paced, dynamic and global environment.
• To succeed , the role requires a high capacity for complexity and a strong ability to understand business needs.

Education Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

Full time

Assignee / Regular