Microsoft Group Manager Field Operations 

Costa Rica, San José 

432518420

In this management role you will be responsible for the delivery of a range of critical operational services that enable compliant contracting, accurate and timely billing, and world class support for our Stakeholders. As the leader of this team you will also be required to recruit, develop and support the careers of a talented and motivated team, leading them as the business evolves and changes in support of our customers. You will be expected to model our leadership principles and create an open and inclusive environment to allow individuals to do their best work.

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
  • OR equivalent experience.
• 4+ years people management experience
• Business level fluency to read, write and speak English and Spanish.

Preferred Qualifications:

• A proven track record as a high impact Operations leader working in complex large multi-national environments
• People management skills with an interest in recruiting and developing high performance teams
• 10+ years of experience managing in a shared service environment with a proven track record of consistently strong performance at this level
• Experience working with business partners to execute complex processes
• Experience in complex, global programs where design, development and implementation of new processes, systems and organizations are required
• Demonstrated experience in thought leadership. innovations and execution management; ability to influence without authority
• Experience building solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally
• Experience building business strategy and goals and how they align to the team’s work. Plan the team’s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results.
• Technical, Business, Financial and Marketing background to drive pipeline management, support services, process improvement and business analytics.
• Knowledgeable on Business Value deal constructions to provide guidance to the team, operations deal managers and Deal Desk.
• Have industry knowledge to shape transformational business deal construction from an industry transformational driver
• Ability to challenge Status-quo
• Customer/Partner Engagement skills building toward a Trusted Advisor

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• Effectively communicate business strategy and goals and how they align to the team’s work. ​
• Plan the team’s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results​
• Build a diverse team with capabilities needed to achieve current and future business objectives
• Facilitates an environment of inclusion of diverse perspectives and talent where every employee can effectively engage to better represent and understand our global customers

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• Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery​
• Trusted advisor for customers, partners, and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of projects

Stakeholder Management (Field, Partners, Customers) ​

• Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers, partners, and internal groups. ​

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• Deal and Contract Validation:Manage the validation of all complex/high value deals enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and Compliance approved deal financials ​
• Pipeline Management:Manage critical deal lists on a monthly and quarterly basis​ in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month​​

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• Billing Execution:ensuring accurate and compliant invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices​
• Credit Approval management:including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills​
• Billing status and risk management:including tracking and communicating contract billing status to key stakeholders highlighting risks withcontractual requirements, customer PO coverage, customer sign offs and credit/payment status.​

• Embody our