SAP SAP Sales Service Cloud Technical Consultant CX Services 

Canada, Quebec, Montreal 

431700240

What You’ll Do:

This person will be assigned to client engagements and will primarily focus on the consultation and delivery of SAP Sales & Service Cloud functionality. Responsible for delivery outcomes of assigned projects/engagements and work as part of a team and/or independently within the given area of responsibility. Provide leadership, direction and consultative advice regarding SAP Sales and Service Cloud best practice; lead creative and holistic thinking across diverse product releases, platforms, devices, and brands. Ability to present design approach to a non-design audience (business, product, and technology teams). Identify future opportunities, working as a key thought partner to your counterparts in services, partner ecosystem, and the client. Understand SAP products and technologies to communicate to stakeholders. Keep check of design trends for different platforms.

• Hands-on experience in design, build (configure and code), test and deployment of SAP Sales & Service Cloud both V1 and V2 for business areas including CRM, Lead-to-Cash, Opportunity & Acct. Management, Retail Execution, Customer Service Management, etc.
• Work with the project team, team leaders, project delivery leads, and client stakeholders to conceptualize and create stand-out solution and implementation strategies using the SAP Sales and Service Cloud solutions to help solve the customer business needs and problems
• Proficient in SAP Sales and Service Cloud process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles)
• Experience working with other CRM technologies with a good functional knowledge of Sales and Service processes
• Experience in SAP Sales and Service Cloud (V1/V2) In-App and side by side extension builds using the BTP Extension framework
• Experience in Cloud integrations between SAP and Sales and Service Cloud and ECC/S4HANA, other ERPs, BTP IS, other CX Solutions (Commerce, Marketing, Analytics Cloud, etc.)
• Lead to Cash business use case implementation experience
• Develop strong relationships with clients and gain the trust as key advisors
• Ability to do fit-gap analysis on business requirements related to sales and service areas
• Help license sales and other stakeholders establish the business case for the SAP(Sales & Service) cloud technology solution recommended to the client
• Ability to extend the architecture with customizations, extensions and partner ecosystem applications (E.g, MindTouch, SAP Contact Center, Synch, Annex Cloud, Vertex, etc.)
• Knowledge of S4HANA/ECC will be preferred

What You Bring:

• A calm, logical and level- headed demeanor needed to excel in a high performance oriented consulting environment that can have various situations ranging from fast paced sales cycles and implementations to being vocal in global meetings with 50+ participants and logically steering the ship during difficult escalations.
• Able to control and lead large teams of developers sourced from our global delivery at scale teams operating in different global timezones
• Core understanding of Industry processes pertaining to use of Sales and Service solutions
• Solid understanding of key languages and frameworks such as ABAP, ABSL, Pytho
• Minimum 5 full life cycle implementation for SAP Sales and Service Cloud
• Minimum of 5 years’ experience with configuring SAP Sales & Service Cloud process solutions
• Prior experience as a team member of a CRM software related successful project implementation
• Degree in computer science, design, or related field.

Additional:

• You’ve earned SAP Sales and Service Cloud Certifications
• Experience with configuring sales and service web services and integration. Setting up code list mapping
• You have other SAP CX

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.