PNC Technology Solution Center Analyst 

Remote, Remote 

429495272

Saturday - Wednesday: 10:00 am – 7:00 pm ESTJob Description

• Provides the first line of support and problem resolution for technology products and applications.
• Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology.
• Escalates issues to second and third level support teams through pre-determined directions or procedures.
• Resolves employee/contractor technology issues during point of contact.
• Partners with end-user and other analysts to resolve normal and unusual information system problems.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No DegreeNo Required Certification(s)No Required License(s)Base Salary: $38,000.00 – $67,600.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
California Residents

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