Citi Group Issue Remediation Management Director 

United States, New York, New York 

428966958

The Controls Governance Lead will report to the Internal Audit Business Controls Officer and will work closely with senior IA leaders. this role is responsible for overseeing issues owned by IA, the Retrospective Review Process and Quality Monitoring for the book of work IA is responsible from remediation of issues through to quality of IA documentation. They require strong understanding of Internal Audit/ Risk & Controls frameworks. They will require thorough understanding of strategic direction of the function, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Additionally, developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas.

Key Responsibilities:

• Oversee and Manage governance and the facilitation of the issue remediation and management processes. Review and provide governance over the quality, completeness, and accuracy of the implementation of the Control Framework, Issue Management Policy, Lessons Policy / Retrospective Review Methodology.
• Oversee and manage the IA Business Control Committee including reporting related to its own Control Environment Assessment, progress of issue remediation, identification of emerging risks and progress against performance metrics.
• Manage and report on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Oversee the Lessons Learned Policy / Retrospective Reviews, including monitoring of control breaches and dissemination and learnings across Internal Audit for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Establish consistent controls reporting to monitor the state and status of controls.
• Leads the analysis of current versus future state gaps, identifies root causes, determines the appropriate solution and how success should be measured.
• Escalate concerns related to controls and issues as needed to the appropriate level management.
• Identify and manage significant thematic and control issues processes for IA. Provide related reporting to the Audit Committee including corrective plans for risk reduction.
• Stays abreast of regulatory and QA feedback, industry expectations, and external market trends to anticipate their impact on future capabilities for IA.
• Support strategic IA initiatives and change management processes; work closely with the business leadership to assist with strategic initiatives.
• Lead and oversee a team that develops, drives, and delivers key processes and meaningful insights that support strategic decision for the global organization.

Qualifications and Competencies:

• BA/BS or equivalent with 15+ years of experience
• Risk/control and Management Reporting and/or audit background is required.
• Strong experience in a related role with extensive experience in business, functional and people management, with proven abilities in taking responsibility for executing concurrently on a portfolio of high-quality deliverables according to strict timetables.
• Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.
• Strong interpersonal skills for interfacing with all levels of internal audit and senior management and self-confidence to drive decisions across the various IA teams.
• Strong leadership skills with a proven track record in managing teams and making a positive impact on the organization.

Anticipated Posting Close Date:

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