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Key Responsibilities
Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.
Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
Functional Knowledge
Demonstrates broad and comprehensive understanding of different systems, theories and practices
Business Expertise
Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions
Leadership
Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy
Problem Solving
Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
Impact
Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business
Interpersonal Skills
Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience
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