Microsoft Technology Consulting - M365 

India, Telangana, Hyderabad 

427876235

Technical Delivery

• Participates and leads the gathering of customer requirements and constraints.
• Engages with Business and drive solution adoption and implementations within complex businesses.
• Drive Microsoft technology adaptation and collaborate with different entities within Microsoft for successful product fitment.
• Ensuring Security at the center of the discussion addressing complex business cases.
• Participates in project planning and contributes to risks, issues, assumptions and dependencies.
• Communicates the business value of planned technology uses and deployments.
• Demonstrate exceptional understanding of IT & IT Framework for different businesses covering BFSI, Manufacturing, Health Care / Pharma etc.
• Contributes to, and delivers against, a Work Breakdown Structure, Defined SoW and plan for agreed deliverables for WW Businesses.
• Contribute to GTM and Identify Product Fitment , Participate in Compete with 3^rdparty solutions.

Pre-Sales Support

• Collaborates with internal stakeholders (e.g. Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).
• Participate is deal shaping and define Solutions for proposals and SOW.
• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Delivery Excellence

• Lead meetings with customers/partners to understand business needs. Uses business, industry and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions.
• Engage others appropriately to understand and define customer requirements.
• Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS).
• Implement solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes. Aligns solutions with the intent of architecture.
• Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable.
• Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption.
• Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback.
• Engages with Delivery Leads & Solution Architects for refining IP Kits and Creating IP Kits

Business Development

• Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies.
• As appropriate, facilitates other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain.
• Drives innovation and digital transformation. Ensures the use of existing intellectual property (IP).

Readiness

• Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO).
• Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability.
• Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy. Follow Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guides team members on operational tasks, readiness, and compliance.