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Apple Apple Support Quality Standards Program Manager United States, Texas, Austin 426701768
08.08.2024
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Minimum Qualifications
- 5+ years of experience in quality, project or program management
- Ability to cultivate and foster relationships
- Experience in crafting, developing and maintaining effective interaction monitoring forms
- Experience in leading projects and change initiative
- Ability to develop short term (quarter) and long term product roadmaps
- Ability to articulate roadmaps and product status to business partners/leaders, Courage to change course when necessary
- Experience and willingness to work with remote teams and partners across global timezones.
- Passion for providing service and support that is customer-centered
- Outstanding interpersonal and communication skills, including writing and presenting
- Ability to learn quickly when facing new problems and dealing with ambiguity
- Passion for accuracy and timeliness of deliverables
Preferred Qualifications
- Possess a deep desire for understanding customer needs
- Aptitude for extracting tangible insights from complex data sets
- High attention to detail
- Strong technical proficiency
- Master’s Degree or equivalent experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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