SAP Customer Success Partner Advisor 

China, Shanghai 

426490173

An Enterprise CSP will:

• Complete proactive customer outreach at all stages of the customer lifecycle
• Meet & achieve account retention, pipeline building and revenue goals
• Conduct Success Planning and Customer Business Review to drive adoption and expansion of services
• Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goals
• Establish strategic relationship with customers as trusted advisor, drive customer value realization
• Contribute to process development and organizational growth projects
• Maintain a clean book of business, ensure data integrity for the business
• Be a client advocate and a voice of reason as you cross-collaborate across internal teams
• Be a Concur product expert

Skills & Qualifications:

• 5-7 years of account management or customer engagement experience in managing and growing a portfolio of existing customers
• Account management experience with large global companieswith a high-level of complexity, focus and intensity.
• Track record in establishing, maintaining and growing broad and deep relationships within each customer account.
• Experience in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
• Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
• Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
• Proven track record of exceeding retention and revenue targets
• Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
• Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
• Strong business acumen and ability to drive a value based conversation
• Anticipate, identify and meet your customers’ needs
• Facilitate client meetings that measure progress and business impact
• Motivate and mobilize customers and cross functional partners through collaboration and clear communication
• Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
• Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
• Thrive in an entrepreneurial and fast paced and evolving environment

Position Requirements:

• B.S. or B.A. required
• This role will be based out of our Shenzhen/Shanghai office
• 5-7 years in Customer Success, Customer Engagement or Account Management role in China
• Must be fluent in English and have worked in an English environment.
• Enterprise Software & SaaS industry experience preferred
• Must be a strong team player, can work collaboratively across multiple teams
• Strong written and verbal communication skills, including negotiating skills
• Passionate with a can-do attitude
• Strong problem solving skills. Aptitude to analyze a situation, define key objectives, make recommendations and execute on action plans.
• Ability to pass a background check

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