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SAP Customer Success Partner Advisor 
China, Shanghai 
426490173

24.06.2024

An Enterprise CSP will:

  • Complete proactive customer outreach at all stages of the customer lifecycle
  • Meet & achieve account retention, pipeline building and revenue goals
  • Conduct Success Planning and Customer Business Review to drive adoption and expansion of services
  • Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goals
  • Establish strategic relationship with customers as trusted advisor, drive customer value realization
  • Contribute to process development and organizational growth projects
  • Maintain a clean book of business, ensure data integrity for the business
  • Be a client advocate and a voice of reason as you cross-collaborate across internal teams
  • Be a Concur product expert

Skills & Qualifications:

  • 5-7 years of account management or customer engagement experience in managing and growing a portfolio of existing customers
  • Account management experience with large global companieswith a high-level of complexity, focus and intensity.
  • Track record in establishing, maintaining and growing broad and deep relationships within each customer account.
  • Experience in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
  • Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
  • Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
  • Proven track record of exceeding retention and revenue targets
  • Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
  • Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
  • Strong business acumen and ability to drive a value based conversation
  • Anticipate, identify and meet your customers’ needs
  • Facilitate client meetings that measure progress and business impact
  • Motivate and mobilize customers and cross functional partners through collaboration and clear communication
  • Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
  • Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
  • Thrive in an entrepreneurial and fast paced and evolving environment

Position Requirements:

  • B.S. or B.A. required
  • This role will be based out of our Shenzhen/Shanghai office
  • 5-7 years in Customer Success, Customer Engagement or Account Management role in China
  • Must be fluent in English and have worked in an English environment.
  • Enterprise Software & SaaS industry experience preferred
  • Must be a strong team player, can work collaboratively across multiple teams
  • Strong written and verbal communication skills, including negotiating skills
  • Passionate with a can-do attitude
  • Strong problem solving skills. Aptitude to analyze a situation, define key objectives, make recommendations and execute on action plans.
  • Ability to pass a background check